§ 1 General
WONA CONCEPT Sp. Z OO, admin@wonabywona.com (hereinafter “https://wonabywona.com/ ” or “we”), operates an online shop at the internet address https://wonabywona.com/ (the “Website”). All orders placed by you via the Website as well as our deliveries and services are governed exclusively by the General Terms and Conditions of Business set out below, as applicable at the time the order is placed. We do not accept any diverging terms and conditions from the customer except where specifically agreed in writing.
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under http://ec.europa.eu/odr.
We are not willing to enter into dispute resolution proceedings before the consumer arbitration board.
§ 2 Contracts
1. The presentation of products on our Website does not constitute any offer by https://wonabywona.com/ for a purchase contract.
2. By submitting the order form provided on our Website to us you are placing a binding offer for a purchase contract with us. You submit an offer by entering all required information during the ordering process and posting the order form to us by using the button “complete purchase”. Before you submit your offer you will be able to view the details input by you and correct any mistakes in the information provided.
3. On receipt of your order we will send you an email confirming receipt of your order and stating the details of your order (order confirmation). Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only.
4. A purchase contract between you and wonabywona.com will become effective only after we have accepted the offer by dispatching the goods ordered. If payment in advance was chosen as payment option, the goods will be dispatched only after the full amount has been credited to our account.
§ 3 Cancellation policy advisor
The cancellation policy applies solely to consumers under Article 22 of the Poland Civil Code.
CANCELLATION POLICY
You may repeal your contract of purchase within 14 days without having to state reasons.
The allocated cancellation time frame is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.
To administer your right to cancel your order, you have to inform us, ul. ALEJA KOMISJI EDUKACJI NARODOWEJ, nr 36, lok. 112B, miejsc. WARSZAWA, kod 02-797, poczta WARSZAWA, kraj POLSKA / admin@wonabywona.comby sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us an email). You may use the cancellation template that is attached; however, it is not mandatory to use this template.
It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.
CONSEQUENCES
If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 14 days at most, effective the day that we receive your repeal.
The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.
We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.
The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at our expense.
You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proof of the condition of the item, its characteristics and functionality.
REASONS TO TERMINATE THE CANCELLATION POLICY
The cancellation policy is only in place if the product bought hasn’t been customized or altered. Personalisation of garments renders the cancellation policy inactive.
§ 4 Voluntary returns right
1. Independently of your statutory right of revocation, wonabywona.com offers you the following voluntary right of return:
All Wona by Wona products can be returned to WONA CONCEPT Sp. Z OO within 30 days of receipt of the products. However, the right of return only applies to unworn, unwashed and defect-free items from which the labels have not been removed. Any loss of value due to wearing, washing or causing other traces of use as well as removal of the safety label, removal/damage of the original packaging, accessories, etc. will result in the return being rejected, as we cannot offer these items for sale again. In this case, the goods will be returned to the customer without reimbursement of the purchase price.
2. Return shipments
2.1. All return shipments will be at our expense, if the following provisions are complied with.
2.2. All return shipments are made solely using the same service as the original delivery (DHL or UPS) using the waybill or return sticker that is enclosed in the original package. The necessary documents and instructions for returning items will be enclosed in your package.
2.3. Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to Austria, for instance, we can only accept a return from Austria.
2.4. In case of a return, we will refund the money onto your account/credit card. Potential losses due to currency fluctuations will not be refunded.
2.5. Please send all returns to: ul. ALEJA KOMISJI EDUKACJI NARODOWEJ, nr 36, lok. 112B, miejsc. WARSZAWA, kod 02-797, poczta WARSZAWA, kraj POLSKA/admin@wonabywona.com
3. If you have questions regarding our returns policy, please contact a customer service representative:
ul. ALEJA KOMISJI EDUKACJI NARODOWEJ, nr 36, lok. 112B, miejsc. WARSZAWA, kod 02-797, poczta WARSZAWA, kraj POLSKA/admin@wonabywona.com
4. Please note that the 30-day returns policy does not apply to contributions for climate neutral order.
This voluntary right of return does not limit your legal rights nor does it limit your right to the above-mentioned cancellation policy.
§ 5 Prices; product presentation; availability; Gift Card; promotion code
1. The prices stated on our Website wonabywona.com at the time of your order apply.
2. The goods offered at wonabywona.com are presented on the Website in the form of digital photographs of the actual products. Minor discrepancies between the presentation and the actual products do not qualify as a defect in the goods ordered.
3. If you have ordered several items at the same time, the products may be delivered at different times. Shipping charges will be incurred only once in any such case.
4. Gift Card
4.1 The Gift Card can be used to purchase any article available on our website – except for additional Gift Cards – prior to its expiration date.
4.2. Exchanges or reimbursements of your gift card are only applicable in accordance with the return and withdrawal rights and conditions.
4.3 When purchasing the Gift Card you may choose between sending the Gift Card per email or by regular mail.
4.4 wonabywona.com reserves the right to cancel or block the Gift Card, if deemed necessary due to legal reasons, for example, in case of loss or misuse of the Gift Card. You will be informed immediately by wonabywona.com in the case of canceling or blocking the Gift Card.
5. Promotion Code
5.1 Promotion codes have different time periods of validity and are applicable for purchase of any product available on the website, except additional Gift Cards. To determine the validity period, please refer to the document which contains the promotion code.
5.2 Exchanges or reimbursements of promotion codes, which were part of a marketing promotion or which you may have received on behalf of wonabywona.com, are non-permissible. The disbursement of promotional codes is not permissible outside of the standard return time frame stated in our terms and conditions.
5.3 wonabywona.com reserves the right to cancel or block the promotion code, if deemed necessary due to legal reasons, for example, in case of loss or misuse of the promotion code. You will be informed immediately by wonabywona.com in the case of canceling or blocking the promotion code.
5.4 Return policy for orders purchased using a promotion code:
If you make use of the legal right of return or our voluntary return policy, you will be reimbursed for the total amount of the returned items. If you are returning only one of the items from your order, the value of the promotion code will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. The promotion code loses its validity proportionate to the worth of the returned item. If you are returning your complete order, the amount paid will be refunded in full, but the promotion code can no longer be applied to future purchases. Please note that promotion codes from sales campaigns cannot be replaced or refunded.
§ 6 Storage of contract data
We store your order data. If you wish to print your order, you may do so by printing out an “acknowledgment of receipt”. It will appear on your screen once you have submitted your order to us by clicking the “complete purchase” button and your credit card details have been verified.
In addition, you will receive an email order confirmation stating all details entered as well as the cancellation template, which can be printed.
§ 7 Shipping & dispatch
1. Your package will be shipped with either DHL or UPS, depending on the final destination.
2. Delivery will be made within 1 to 5 business days to the shipment address specified by the customer, depending on the shipment method and place of delivery chosen. If payment in advance was chosen as payment option, the goods will be dispatched only after the full purchase price has been credited to our account.
3. Deliveries to non-EU destinations
3a) Deliveries to Switzerland
Based on experience, deliveries to Switzerland take 1 to 3 business days. Please be aware that we cover the insurance of the goods and all costs incurred for shipping documents.
3b) Deliveries to Japan
Based on experience, deliveries to Japan take 2 to 5 business days. Please be aware that we cover the insurance of the goods and all costs incurred for shipping documents.
3c) Deliveries to the USA
Based on experience, deliveries to the USA take 1 to 3 business days. Please be aware that we cover the insurance of the goods and all costs incurred for shipping documents.
3d) Deliveries to the Middle East
(GCC including: Bahrain, Kuwait, Oman, Qatar, U.A.E, Saudi Arabia)
Based on experience, deliveries to the Middle East take 1-4 business days. Please note that we bear the insurance costs of the merchandise as well as the costs for any accompanying documents.
3e) Deliveries to Hong Kong
Based on experience, deliveries to Hong Kong take 2-4 business days. Please note that we bear the insurance costs of the merchandise as well as the costs for any accompanying documents.
3f) Deliveries to Australia
Based on experience, deliveries to Australia take 2-5 business days. Please note that we bear the insurance costs of the merchandise as well as the costs for any accompanying documents.
3g) Deliveries to Singapore
Based on experience, deliveries to Singapore take 2-4 business days. Please note that we bear the insurance costs of the merchandise as well as the costs for any accompanying documents.
3h) Deliveries to mainland China
Based on experience, deliveries to mainland China take 2 to 5 business days. Please be aware that we cover the insurance of the goods and all costs incurred for shipping documents.
3j) Deliveries to other destinations
Based on experience, deliveries to countries liable to customs duties take 2 to 5 business days. Please be aware that we cover the insurance of the goods and all costs incurred for shipping documents.
§ 8 Payment; default in payment; setoff; right of retention
1. Accepted methods of payment
Please pay for your wonabywona.com order by:
- Wire Transfer
- PayPal
- Visa
- Visa Debit
- Master Card
- Mastercard Debit
- American Express
All payments and credit notes will be handled in the currency chosen for the purchase
2. Payment using a Gift Card
2.1 When making a purchase using a Gift Card, simply enter the Gift Card code in the designated field at checkout. Click on “add code” in the last step of the checkout. If the order amount exceeds the Gift Card balance, please select the payment method with which you wish to cover the remaining amount. If the Gift Card balance exceeds the order amount, you may use the same code for your next purchase. The amount remaining will be available until your credit balance has been used up completely. The disbursement of the remaining Gift Card balance is not possible.
3. Payment using a promotion code
3.1 When making a purchase using a promotion code, simply enter the promotion code in the designated field at checkout. Click on “add code” in the last step of the checkout. If the order amount exceeds the promotion code balance, please select the payment method with which you wish to cover the amount remaining.
4. Set-off
The customer is barred from a set-off if the counterclaim has no legal backing, was not unanimously decided upon, and is not undisputed or if a separate claim for damages is covered in the same sales contract.
5. Right of retention for commercial transactions
In mercantile trade, the right to the retention of goods and a service disclaimer by the customer cannot be enforced, with the exception of undisputed, legally determined counter claims or claims for damages covered in the same sales contract.
§ 9 Retention of title
The goods delivered remain property of wonabywona.com until full payment has been made.
§ 10 Inquiries, complaints
For any inquiries about your order or complaints, please contact our Customer Service Team:
§ 11 Warranty
Claims based on defects in the delivered goods shall be governed by the applicable legal provisions, to the exception that any claims for damages relating to defects shall be subject exclusively to section 12 below.
§ 12 Liability
1. We accept unlimited liability for damage caused by intent or gross negligence. Our liability for breaches by ordinary negligence of any major obligations or secondary obligations whose breach puts the achievement of the contractual purpose at risk or whose fulfillment is essential to the due and proper performance of the contract and whose fulfillment customer could reasonably rely upon (“essential obligation”), shall be limited to foreseeable damage characteristic for the contract. We accept no liability for any breach by ordinary negligence of contractual obligations which are not essential obligations.
2. Nothing in this shall prejudice our liability in the event of fraudulent concealment of defects or a guarantee as to quality, for claims based on the Product Liability Act, and for damage caused by injury to life, limb or health. This shall not entail a reversal of the burden of proof to the customer’s disadvantage.
3. Any exclusion or limitation of the liability of wonabywona.com shall extend also to the personal liability of its employees, members of staff, representatives and vicarious agents.
§ 13 Governing law, severability
1. All legal disputes arising out of or in connection with a purchase contract shall be governed exclusively by Polish law
2. If any provision is invalid, nothing in this shall prejudice the validity of the remaining provisions hereof.